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VECTRA

“Despite fears and doubts we always perform on a professional level”

 
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Who We Are

The company of innovation

VECTRA Group Pty Ltd was brought to life upon the realisation that, within Tasmania there is no quality service and maintenance provider to fulfil the needs of Tasmanian’s and their businesses. Vectra Groups aim is to be a quality service provider who can and will provide A1 service in HVAC-R and provide this service to all Tasmanian’s, no matter the size of the client’s business.

 
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Air Conditioning wet wash servicing, installations and repairs

Heating and cooling your home doesn’t need to cost an arm and a leg!

Servicing your Air conditioning system is more important than you think. Over time your Air Conditioner will grow mould and mildew inside the indoor unit and without correct maintenance you and your family could be breathing in harmful biotoxins every time you turn on your Air Conditioning. Vectra Group offer wet wash coil cleaning as part of the Air Conditioning service. Wet wash coil cleaning removes all the harmful germs from your system and also increases the lifespan of your Air Conditioner.  An added bonus is by regularly servicing your Air Conditioner you can decrease its energy consumption by 28%, this means that you will actually save more on your power bill than what it costs you for Vectra Group to service your AC system. If you would like to learn more regarding the need of servicing your Air Conditioning as well as the correct practices used by Vectra Group, please visit https://www.acwwa.org.au/
Please enter your contact details below so we can get in contact to organise your service, your family will thank you.


New and replacement heat pump installations available. We have over 15 years experience in the industry, let us help you choose the perfect system for your home. Fill out the quote section below and we will be in touch soon to organise a site visit.

 
 

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We are happy to help with your personal or business projects. Please leave a description of your project needs and we will follow up with a no obligation free quote.

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Privacy Policy

Your privacy is important to us. We value your privacy. Vectra Group Pty Ltd understands the value of your privacy and we at all times strive to comply with the 10 Australian Privacy Principles (“APPs”) as set out in the Privacy Act 1988 (as amended by the Privacy Amendment (Enhancing Privacy Protection) Act 2012). Our Privacy Policy gives an overview of how we manage your personal information and safeguard your privacy. If you would like more information, please don’t hesitate to contact us. Feel Safe Knowing That… – All Payments are conducted using secure certificates – We do not store any credit card numbers – anywhere! – We respect your privacy and therefore do not ask for any personal information that isn’t relevant to your order or our relationship with you – Safe Information Handling Without all the relevant personal information we may not be able to provide you with the products and services. Your Personal Information If you request us to do so, we will amend any personal information about you held by us which is inaccurate, incomplete or out of date. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information held by us, and you ask us to associate with those details a statement that you have a contrary view, we will take reasonable steps to do so. Collection and Use of Information We only collect information that is necessary in connection with our dealings with you. Where practicable and where required by the APPs, you will be notified of any special purpose for which the information is being collected at or before the time of collection. When you place an order with us, you will be asked to provide such information as is necessary for us to attend to your order. Where necessary, we may share this information with third parties (including overseas parties where necessary such as payment systems) that are involved in transacting the order, such as the financial institution that issued your credit card, carriers to deliver the goods and also to collect any monies owing. We may also use the information: (a) to send you news, invitations, information about our activities and general promotional materials which we believe may be of interest or relevance to you; (b) to maintain our relationship with you; (c) for purposes related to our research, planning, web site development, security and risk management; (d) where a third party acquires or wishes to acquire an interest our business; or (e) to the extent we are required or authorised by law to do so. We may also utilise “cookies” which enable us to monitor traffic patterns and to serve you more efficiently if you revisit the site. Other than as set out in this Privacy Policy, we do not sell or otherwise provide your personal information to third parties or make any other use of your personal information for any purpose which is not incidental to your use of this website. By you using this website you acknowledge, agree and consent to our use of your personal information in the manner set out in this Privacy Policy (including any variations of this Privacy Policy as notified or published on this website from time to time). If you do not wish your personal information to be used in that manner, please contact us by email at admin@vectragroup.com.au This website may contain links to other websites. Those links are provided for convenience only, and we are not responsible for the privacy practices or the content of those other websites. The use of linked websites is at your own risk in all things. Changes to or Correcting Your Personal Information Please contact us by email if you need us to amend any personal information about you held by us which is inaccurate, incomplete or out of date. We will attend to all requests consistent with the APPs For further information about the Privacy Act 1988 and the Australian Privacy Principles, please visit the Office of the Australian Information Commissioner’s website at http://www.oaic.gov.au/.
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Terms and Conditions

Introduction In these Terms and Conditions “we”, “our” and “us” mean Vectra Group Pty Ltd and “our website” means the URL www.vectragroup.com.au and “you” and “your” means you, the customer. These Terms and Conditions together with your order and the order reference number provided to you constitute the entire contract between us and you for the supply of products. No other Terms and Conditions will apply. Access and Security It is your responsibility to take precautions to adequately protect yourself from the risk of viruses, malicious software or other issues which may damage your computer. We take no responsibility for any damage arising from the connection to our website or links to any other related websites. Prices The prices payable for your order are clearly set out in the web site. All prices are inclusive of GST. The price of the items does not include the delivery charge. You agree to pay the delivery charges specified at the time you submit your order. We reserve the right to modify prices published on our website at any time. Prices can change and our latest price is always displayed on our website www.vectragroup.com.au and not any third party websites. Prices for items ordered are fixed on acceptance of your order. Subsequent price changes either up or down will not be applied to accepted orders. Payment Payment can be made through direct deposit and credit card. Please note we do not accept international credit cards of any type. Ordering Orders placed on a weekend or a Public Holiday will not begin payment processing until the next business day. Business days are Monday through Friday, excluding for Tasmanian Public Holidays. Please choose carefully and review all products in your cart when completing the checkout process as your order cannot be cancelled once we have provided you with the order reference number. No refunds, credits or replacements are offered if you have changed your mind about the ordered products, make an incorrect choice, or failed to verify and accurately provide information when placing an order. We will use our best endeavours to supply your order, however we reserve the right to cancel any order without notice for any reason. If an order is cancelled in this manner, any payments made will be refunded fully to you. Availability and Delivery Vectra Group Pty Ltd will use its best endeavours to deliver ordered goods to your nominated delivery address within the time frames specified at the time of placing the order. If, for any reason, we are unable to supply a particular item within this time frame, we will notify you as soon as possible. If an item ordered is not available, we will provide you with an alternative and if this is not acceptable to you, we will provide you a full refund. We will not be liable to anyone for any losses suffered or incurred due to any delivery delays or cancellations of orders. Following the payment for goods, title for orders passes to you when the goods are delivered to the nominated address. Legal Capacity to Transact If you are under eighteen (18) years of age, you cannot order via our website. Should we suffer any damage or other losses as a result of a transaction entered into by a minor using our website, we reserve the right to seek compensation for such losses from the parents or guardians of the minor who caused any transactions to be entered into via our website. Modifications Vectra Group Pty Ltd may modify the terms and conditions of this User Agreement at any time, and such modifications will be effective as soon as they are posted. By continuing to use the Site after this User Agreement has been modified, you agree to be bound by the modification. A copy of the current User Agreement is displayed on the Site at all times. Our use of your information We retain the right at all times to monitor, retain and disclose any information as necessary for us to satisfy our obligations under any applicable laws. More information about the information we collect from you and what we do with that information is set out in our privacy policy. You acknowledge that all forums, discussion groups and content postings are public and not private communications. Information or postings submitted to the forum or discussion group by users is subject to our review and moderation. We reserve the right to remove without notice or moderate any content in a forum or discussion group or any content posting for any reason. We reserve the right to terminate, without prior notice, your access to your Vectra Group Pty Ltd user account. Our Liability We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. Our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.
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